TERMS & CONDITIONS

USER AGREEMENT 

Access and use of this website are subject to our terms and conditions. By using this site, you accept that you have read and are in agreement with the terms and conditions as set out here.  If you do not accept or wish to discuss any of these terms, please contact us at onestorey@outlook.com before proceeding. 

 

COMPANY DETAILS 

The website www.1storey.com and the trading name 1 STOREY are wholly owned by A PART STUDIO LTD. a company registered in England and Wales under company number 11965879 and with our registered office at Kemp House 160 City Road, London, United Kingdom, EC1V 2NX. ​

 

PRIVACY 

All the information you provide to 1 STOREY is strictly private and confidential. According to the data protection act, we will treat all such information including, but not limited to, name, address and email in the strictest of confidence. Customer information will not be disclosed to or shared with any persons outside of 1storey.com.   

 

CHANGES TO THESE TERMS 

We reserve the right to make changes to these terms at any time and without any given notice. Please make sure you regularly check this page, and our dedicated Shipping and Returns pages for any amendments.  

 

CANCELLATIONS 

We reserve the right not to accept or process an order for any reason. If we do not accept your order and payment has already been debited, we will notify you by email and refund you in full immediately. 

 

PRODUCT AVAILABILITY 

We will aim to ensure that our website is always available and that the stock levels and information provided is correct. We cannot be held accountable for any downtime that may occur and we cannot guarantee product availability.   

In the event that you ordered item/s are not in stock, you will be notified by email. If we do not receive a response from you within one week from the date of the email, we will cancel the missing item from your order and either ship the remainder of your order or cancel your order and issue a full refund.   

 

PRICES & DISCOUNT CODES 

Prices are as stated on the website and are subject to change at any time without notice.    

From time to time we may run promotional discount codes. These promotional codes are subject to change and availability. They cannot be extended and cannot be retrospectively applied to an order placed outside of the specified discount time. Only one discount code can be used per order. 

 

INTELLECTUAL PROPERTY 

Unless otherwise stated, all written content and photography on our site is the intellectual property of 1 STOREY. You may save, store and print this content for your own personal and private use. You are not permitted to publish, distribute or reproduce the content for commercial or business means.   

 

COLOUR VARIATION 

Whilst every care is taken to ensure our product images are a true representation of the item for sale, we cannot guarantee that the colour will match perfectly. This is due to unlimited variations in monitor set-ups. 

 

PAYMENT & SECURITY 

Our website is hosted on a fully secure, PCI compliant server. All payments are handled securely through the card companies VISA, Maestro, MasterCard, American Express and PayPal and 1 STOREY does not have access to your card details. The total order cost must be paid in full before dispatch.   

We have the right to cancel any orders which we believe to be fraudulent or that do not pass the required security checks. 

 

SHIPPING TERMS 

For full shipping terms please go to our dedicated DELIVERY INFORMATION section. 

When an order has been accepted 1 STOREY agrees to dispatch the order as stated in our shipping terms. We cannot be held liable for any delays in shipping due to postal delays or for events outside of human control. 

 

RETURNS POLICY 

For our full returns policy please go to our dedicated RETURNS section. 

If you are not 100% satisfied with your purchase you can return your goods for whatever reason, no questions asked, provided we get them back within 14 days of purchase and in perfect sellable condition. 

For faulty goods returned after the 14 days, which have passed inspection (due to the secure PCI compliant system we have in place) we can only issue an exchange or online store credit; this will be in the form of a voucher code.

 

These terms and conditions are not limited to and are in accordance with the Distance Selling Regulations. Full details of your rights under the Distance Selling Regulations are available from your local Citizens’ Advice Bureau.